Frequently Asked Questions about Computer Repair

We Fix PC and Network Problems

Frequently Asked Questions

1. How much do you charge? What do you charge? How do you charge?
We charge 500rmb for problems can be fixed ok in 1 hour,know more plans.We accept RMB,EUR,USD,JPY via Cash,Bank Transfer,Western Union,Paypal.

2. Do you service my area?
We serve the entire beijing area.

3. Can you fix my problem?
Yes, we probably can 99% of the time we can and will solve any given PC/Network related issue,our senior technicians can fixed most problems in 1-2hours.

4. What type of services do you offer?
We provide total IT solutions for customers,not just computer repair,and computer networking,remove virus and trojan,data recovery,share internet,office printer,IT training ,website design,computer setup and more.

5. Will my PC be fixed right away?
Yes. We repair all PCs and networks onsite at appointment time.

6. What if the technician say problems can NOT be fixed?
Yes,some problems are unrepairable,technician will give advice for this.

7. Do you work in evening or weekend,holidays?
Yes,we work any time customers prefered.but general rate is for Mon-Fri 10:00-16:00,we charge DOUBLE RATE for else time.

8. Are your technicians certified and trustworthy?
Yes. all technicians are highly certified and experienced at least 5-6 years.

9. Do you recover data or save deleted files? How much do you charge?
Yes,we provide data recovery service,know how much we charge.we can recover data in 1-2hours mostly.

10. Can your technicians speaking english?
Yes,all our technicians speaking english well,they understand what you want.

11. How soon can I have a technician come on-site?
Our technicians can come onsite in 2-6hours, but if we receive request on nightfall or traffic jam,may delay more hours or next day service.

12. What is the benefit of choosing bcrchina?
Fast,friendly, reliable service and honest reputation,testimonials from foreign companies,embassies and foreigners,our technicians speaking english very well,we understand what you want.we are on average 30-40% cheaper than competitions' lost time service.

13. How long does the average repair take?
Can fix most problems ok in 1-2hours.

14. Do you charge a cancellation fee?
If you cancel service when we have arranged technician onsite,we will charge 100rmb for call out fee.

15. Are parts included in your service charges?
No. Parts are charged additionally.

16.Do you provide computer setup,software install,or networking service?
Yes,we provide computer setup,broadband install,setup networks,and install application software.etc

17.Do you support office periphery:printers,telephone pbx?
Yes,we support most of mainstream office equipment.

18.Do you have plan which technicians fulltime on-site my corporation?
Yes,plz contact us for customized plan quotation.

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