Frequently Asked Questions

Our service can operate as per your requirement, if you have any further questions about IT support or computer service, plz don't hesitate to contact us!

We are always ready for you!

1. How much do you charge? What do you charge? How do you charge?

We charge 500CNY for problems can be fixed ok in 1 hour, We accept CNY, AUD, EUR, USD, JPY via Cash, Bank Transfer, Western Union, Paypal.

2. Do you service my area?

We service the entire beijing city and other main cities of china by dispatch techs.

3. Can you fix my problem?

Yes, we probably can 99% of the time we can and will solve any given PC /Network related issue, our senior technicians can fixed most problems in 1-2hours.

4. What type of services do you offer?

We provide IT service for customers, include computer repair and networking, remove virus and trojans, data recovery, setup internet, enterprise switches /routers installation, mpls vpn deployment and apple products repair.

5. Will my PC be fixed right away?

Yes, We repair all PCs and networks onsite at appoint time.

6. What if the technician say problem can NOT be fixed?

Yes, some problems are unrepairable.

7. Do you work in evening or weekend, holidays?

Yes, we work and service 24x7, but general rate is for Mon.-Fri. 9:00-17:00, we charge additional rate for else time.

8. Are your technicians certified and trustworthy?

Yes, all technicians are highly certified and experienced at least 5-6 years.

9. Do you recover data or save deleted files? How much do you charge?

Yes, we provide data recovery service, usually takes 2-5 days and start from 4,000CNY.

10. Can your technicians speaking english?

Yes, all technicians can speaking english very well.

11. How soon can I have a technician come on-site?

Our technician can come onsite within 2-6hrs, but if we receive request on nightfall or traffic jam, will delay more hours or next day service.

12. What is the benefit of choosing bcrchina?

Fast, friendly, reliable service and honest reputation, testimonials from foreign companies, embassies and foreigners, our technicians speaking english very well, we understand what you want, we are on average 30-40% cheaper than competitor's lost time service.

13. How long does the average repair take?

We can fix most problems ok in 1-2hours.

14. Do you charge a cancellation fee?

If you cancel service when we have dispatched technician onsite, we will charge 200CNY cancellation fee.

15. Are parts included in your service charges?

No, Parts are charged additionally.

16. Do you provide computer setup, software installation, or networking service?

Yes, we provide computer setup, setup networks and software installation service.

17. Do you support office periphery printers, telephone pbx?

Yes, we support most of them.

18. Do you have plan for technicians fulltime on-site in my corporation?

Yes, plz contact us for quotation.